Claims

Dear customer,

At Dancover, we are always ready to help and handle your enquiry. We try to process all enquiries, questions and claims within 24 hours.

You can help us help you

In order for us to comply with this time limit, we need you to read our instructions carefully and send us all relevant information such as order number, item number, photo documentation etc. Please be aware that not receiving all relevant information will result in a drastic delay in the claim process time, in some cases up to 10 working days!

2 weeks’ time limit

Please notice you are obliged to check your order for possible faults and defects within 2 weeks after receiving them.

Dancover Customer Service

You are always welcome to contact Dancover Customer Service at 0 870 820 0008 with any queries or concerns regarding your claim. Please note that we are NOT able to process your claim over the phone!

Attention!

We are not able to process your claim if you haven´t provided us with photos of the damaged part(s). If you for some reason are not able to upload the photos here press SEND THE CLAIM. You will then receive an email with a requisition number. Please return this mail and enclose your photos clearly showing the damage/claim.

Please notice! If we do not receive photos, we are unfortunately not able to process your claim!

Best wishes
Dancover

The claim fields marked with * are mandatory

1. Please state cause of claim

I have received incorrect goods

Example

Please fill out

Received item number(s)
Missing item number(s)

I have opened my order, but something is missing

Example

Please fill out

Product number *
Number and quantity of missing part(s) *
Comments

Parts in my order are defective

Example

Please fill out

Product number *
Number and quantity of defective part(s) *

My product is broken during use

Example

Please fill out

product number*
Number and quantity of broken part(s) *

2. Please fill in your info

All boxes must be filled in for us to process your claim!
You find your 9-digit invoice number as well as customer number on the invoice you have received on the stated e-mail address.

Our Team

Our professional sales advisors are at your service. Call us on 0 870 820 0008, Monday - Friday 7:30:00 AM - 4:00:00 PM, E-mail: uk@dancover.com

Maria

Maria

Kasia

Kasia

Diana

Diana

Alma

Alma

Henrik

Henrik