Trade Terms

www.dancovershop.com is owned and operated by Dancover A/S, Nordre Strandvej 119G, 3150 Hellebæk, Denmark.

VAT-number: DK10148014, tel. +44(0)870 820 0008 or +44(0)20 8099 7570uk@dancover.com

Prices

All prices in our Webshop are shown excl. taxes and duties and excl. cost of freight.

Disclaimer

We accept no liability for sold out products, or errors or omissions in this website including printing errors, typing errors and errors occurring after updates. We furthermore accept no liability for political and economic conditions locally such as a pending trade embargo or other conditions affecting import. In the unlikely event that a product you have ordered has been discontinued and can no longer be ordered, we reserve the right to cancel your order. If this is the case, you will immediately be contacted by our Customer Service Team.  Images in the web shop may vary from the true appearance, colour or design of the product.

Order and payment

Dancovershop.com is open 24 hours a day. Exceptions may occur if we need to shut down temporarily to perform updates or maintenance.

In order for you to shop on Dancovershop.com, you must be 18 years of age and have a legal right to make a purchase.

To purchase, simply select the products you want to buy and put them in the "shopping cart". You can at all times check the content of the cart and price of the products during Checkout.

You will be required to enter your name, address, country, email, and telephone number. Freight costs will be calculated and stated at Checkout after you have entered your destination.

Once you have accepted the final order, you will receive an order confirmation on the stated mail address. Within 24 hours (on working days), you will receive a pro forma invoice with a 9-digit invoice number. The invoice will also contain land of origin, custom codes, and bank information. Make sure to keep your order confirmation and invoice in case you need it as later reference.

You now make the bank transfer on the total amount incl. cost of freight. Please note that your order is not reserved until we have received your payment in full. The amount of a single order excl. cost of freight must be minimum $ 1.000 USD. Upon receipt of the amount, we process the order and dispatch your order. You will receive shipping documents, information of carrier/shipping company as well as your final invoice.

Order and delivery process:

  1. Select items on Dancovershop.com
  2. Enter name, address etc.
  3. Press Accept & Buy
  4. You will receive order confirmation by e-mail
  5. Within 24 hours (on working days) you will receive pro forma invoice
  6. You pay total amount via bank transfer
  7. When we have received the payment we release your order
  8. We send you shipping documents together with your final invoice
  9. 1-2 weeks after departure the shipping company informs you of est. delivery time
  10. Your goods are delivered at your destination
  11. Your local agent will handle local tax, duties, and further transport.

Payment method

Bank transfer - you can pay via home banking or via your bank into our account. Please note that you must transfer the total amount incl. cost of freight in order for us to process the order. Upon receipt of the full amount from you, we pack your shipment and release it to the shipping company.

Delivery

Estimated delivery time is stated in the Checkout after entering your destination. Upon receiving your full payment for the order including the cost of freight, we dispatch your shipment. Your order will be sent 'Cost and Freight - CFR' – meaning that we, the seller, arrange for the carriage of goods to be sent by sea to a port of destination and provide you, the buyer, with the documents necessary to obtain the goods from the carrier. Under CFR, we the seller do not have to procure marine insurance against the risk of loss or damage to the goods during transit.

You will receive shipping information from the relevant carrier or transport company stating a more precise time of delivery based on their logistics. Please note that all questions concerning delivery must be directed to the carrier, as Dancover will not hold the relevant information in order to help you.

Your shipment will be sent CFR to a port specified by you at Checkout. In short, Dancover arranges for the carrier of goods to deliver your shipment to port and provide you, the buyer, with the documents necessary to obtain the goods from the carrier. Please note that local tax, duties, and handling are not included in the stated price!

On your invoice, you will find land of origin and custom codes used for calculating local tax, duties etc.

We have the vast majority of our products in stock. Products in stock are shipped the following working day after we have received your full payment i.e. price of products and cost of freight.

Delivery cost

Prices in the shop are always displayed without cost of freight. The freight costs are calculated based on weight and volume of the total order. You can see the cost of freight in Checkout after entering your destination.

Missing parts and damages

When shopping at Dancovershop.com, you do not have the right to return purchased products. Upon receipt of your order, we ask you to go through the items and check for missing and/or damaged parts. In case of claims, you have to contact us within 2 weeks for obtaining your right for substitute parts/products. Please note you have to fill out our Claims Form for us to process the claim. Please find the Claim Form on the front page of Dancovershop.com.

Warranty and claims

Please note: Claims for damaged or missing parts must be claimed within 14 days.

If you have a warranty claim or a claim involving a defective product or missing part or lack of delivery, we kindly ask you to fill out our claim form. The claim form must be filled out before we can start handling your claim. Click here to open claim form. If you have a claim, you can also contact our customer service department first for further instructions on tel. no. +44(0)870 820 0008 or +44(0)20 8099 7570

Please note you are required to send pictures documenting damaged parts.

When you receive your order, you should always go through the entire shipment to check if there are missing or damaged parts. Dancover will only cover the costs of one shipment to replace any missing or damaged parts. Therefore, you should make sure that you check everything before contacting our warranty department.

Depending on the specific situation and if the claim is justified, the Dancover warranty will cover either repair of the product, exchange to a new product, a money refund or price reduction.

Personal data

In order to purchase products on dancovershop.com you are required to inform:

Name
Address
Country
E-mail address
Telephone number / mobile number

The above data is stored for 5 years with information about the products you bought for in accordance with accounting act § 10, after which time the data will be deleted.

Information will not be disclosed or sold to third parties, except if necessary in connection with an organisational restructuring or a full or partial sale of the company. Any disclosure in such a situation would be in accordance with the current privacy legislation.

Cookies

By using www.dancovershop.com, you accept that we may use cookies. A cookie is a small data file that we place on your computer to keep track of what is happening during your visit and to recognize your computer. A cookie is not a program and does not contain viruses.

Do you want to read about the cookies used on dancovershop.com, and how to delete cookies? Please click here.

Force majeure

If Dancover A/S is unable to deliver or make compulsory replacements and if such obligations becomes unreasonably burdensome, as a result of industrial actions or other circumstances beyond the parties control - such as fire, war, mobilization or unforeseen military actions, requisition, confiscation, currency restrictions, riots, disturbances, lack of transport, general shortage of goods, reduction in the supply of driving force, defects or delays in deliveries from suppliers or manufacturers, or circumstances otherwise beyond Dancover’ control - it relieves Dancover A/S from all liability.

Copyright

All content on this website is owned by Dancover A/S and is protected by the Danish/European legislation on the protection of industrial and commercial property. This means that brands, trade names, trademarks whether registered or pending, product names, including descriptions of products, photographs and drawings, designs, and other content on this website, under no circumstances can be downloaded, copied or used in any way without first obtaining written consent and authorization.

Disputes and Jurisdiction

Purchases of products on www.dancovershop.com is subject to Danish law. Any dispute if necessary will be settled by the Danish courts.

Our Customers Say

Just wanted to say "Thank You" for my 4x8.
Delivered promptly. All parts there.
Easy to erect. Waterproof when it rained.
Nice to look at and sit in - for a Sunday afternoon lunch for 25...

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Peter Schaefer, United Kingdom

Ms. Alma, today at 20:00, I have finished to assemble the 10x4m Marquee, making some changes in order to strengthen the structure. I am grateful for the excellent mounting materials.

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Franco Cipolla, Italy

Everything was fine with the delivery, which was fast and perfect. The tent is great and contrary to my prior expectations, it is NOT too big (for my purposes), but simply elegant and beautiful. The...

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Vera, Germany

I wanted to thank you and your company, for all you ’ve done! Thanks a lot for the kindness and the courtesy you showed in handling my order and requests.
I was already acquated with your company but...

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Massimo, Italy

I am really impressed!
The tent is very high quality and easy to mount.
I appreciated your expert advice and the execution of the order.

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Bo Werk, Germany

I called yesterday 20/7 13:07 and ordered a new "window side" for my borrowed Dancover tent.
I don’t remember the name of the woman I talked to but she promised to do her best to send it as soon as...

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Johan Nilsson, Sweden

...I bought a gazebo 4x6 SEMI PRO. The delivery was very fast. I pitched it yesterday, and it is really beautiful. It is as I imagined it. Excellent quality. Congratulations to the staff. Thank you...

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Antonella M., Italy

I would like to thank you for you efficiency.
The products ordered on Monday morning have arrived very fast: they were here on Tuesday afternoon. The packaging was clean and tailored… and last but...

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André, France

...I wanted to congratulate you for a service of quality, I received my tent within the shortest delivery time and it was perfect. A wonderful balance between quality and price. We are glad to have...

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Jose, Spain

Real great handling of the problem. I definitely intent to do business with you next time, I’m in need of merchandise in your assortment.

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Svend, Denmark

...I've received it just in time for the weekend and appreciate your fast assuring service to keep customers happy, I shall be recommending you to friends and family, as I'm happy with the product and...

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Robert Vowles, United Kingdom

...Today, only three days after ordering, I got my marquee in parcels: not damaged, and most of all, complete… Amazing!
I strongly recommend your website, and I’ll come back soon to make another...

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Laetitia Martinez, France

I would like to thank you for the marquee and tell you that it is really amazing!!!!! A really extraordinary product, THANKS!!!

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Manca Andreina, Italy

We at Support Service Partner AS ordered a tent via Dancover.com with high demands on delivery and quality of products. They exceeded all expectations; the tent was delivered on the door two days...

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Patrick Solrunarson, Norway

We would like to thank you for an excellent service.

Both on phone and the speed with which you handled our complaint. We have used our gazebo a lot, with both family and friends.

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Birte and Jan, Denmark

... I noticed a very good quality of your products, actually very good taking into account the very reasonable prices. Furthermore, I was surprised that the delivery service and the solutions to my...

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Mauro, Italy

After we contacted the customer service we received the new spare parts. We thank you for your availability, the quick service and the professionalism

Thanks!

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Mattia, Italy

...There isn't much to say, other than Thank you. I purchased the marquee for our wedding, I had so many compliments about its style, quality and cost. It was fabulous; every piece was numbered and...

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Sarah, United Kingdom

The marquee is superb. The quality of the product is outstanding and every one of the hundreds of parts went together perfectly. I am absolutely delighted with it...I would certainly recommend...

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Andrew Smith, United Kingdom

Our tent has already been pitched and we are all happy. THANK YOU!!!
It is too bad there is no 6th star. Keep up the good work!

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Donauwaller, Germany

Yesterday we received our tent 4x6 and I thank you for the good quality of your product. We will gladly be your costumers again in the future, and we already recommended your website to our...

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Mario Tallarini, Italy

Your services have been extremely responsive and competent as I received the replacement of defective parts related to my previous order.
Thank you very much and please relay these thanks to your...

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Mr. A.H., France

3 weeks ago I bought a Garage tent from Dancover and I must say, it was a really good buy... The quality of the tent is very good and it even withstood the very strong storm we recently had.

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Kurt Fisker, Denmark

I would just like to pass on my thanks to all involved at Dancover for the smooth delivery of my order which I received on Monday. My husband is absolutely delighted with his "bubble" and he will be...

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Fiona McToal, United Kingdom

We want to thank you for your concern and for the reliability of your company that has been efficient and fast.
Thank you and good job.

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Renzo Calvi and Anna Raggio, Italy

...Very good service. Today I have received a small package including 3 connectors for replacement...

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Uwe Steckha, Germany

Delivery with no problem for our 2 marquees, and we are truly satisfied...

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Michel Sage, France

...I am extremely pleased with the service that I got by shopping at Dancover and I will always recommend other people to buy from you. Again, a very nice service. Thank you for a good deal.

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Karl Andersen, Denmark

... I just want to say how well pleased I am with the transaction and quality of the items and will have no difficulty in recommending your company in future.

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Roy Jones, Ireland

...I ordered a garage tent Tuesday at 12:20 and it was delivered to my home at 11:00 Wednesday!

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Roger Nilsen, Norway

My marquee survived the storm last night with speeds of 88mph recorded just a couple of miles down the road!...

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Matt Reeve, United Kingdom

...I am very pleased and would like to thank all of you and will of course recommend your canopies to everyone I know.

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Alberto, Italy

...We thank you very much again for your prompt service and delivery.

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Nelly and Rudolf Meyre, Germany

Thank you for the good service. It is nice when you treat your customers that good...

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Tine Knudsen, Denmark

...I have just received the tent! Many thanks and congratulations for your good service.

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Alessandro Agus, Switzerland

...We will strongly recommend DANCOVER’s customer service to our acquaintances and we will recommend you, THANKS AGAIN!”

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MR AND MRS Marchal., France

Congratulations for the efficiency and the kindness during the first phone call, the timely delivery and the quality of the product...

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ALBERTO BRUNO, Italy

The quality was very high - better than most Marquees I have seen and better than I expected. The material is thick and reassuringly durable and the Marque felt very robust...

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Mike Keating, Ireland

The marquee arrived in one piece across. As the summer has been quite rainy, we have spent a lot of time in our fabulous marquee. Thank you for everything...

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Merja and family, Finland

Dear sir, Just recieved the 3x3m paviljoen. Thank you for Quick delivery, we are very pleased with the pavilion.
Again thank you for the outstanding service.

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Fam. Gerrit Kers, Holland

Thank you very much for your quick answer and the fantastic support.
I really appreciate your fast response and how easy your solve problems to make your customers satisfied. This should be a...

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Carsten Hogrefe, Germany

Thank you very much. The shipment is arrived en we've put the tent together. It worked out great.

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Hans Vermeer, Holland

Installation is simple and fast and the material is highly resistant to weather and stormy wind. I would recommend without hesitation.

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R. Mathez, Switzerland

The ease of installation make it easy to install the first time and without efforts. This is really nice !! To recommend with no hesitation.

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Roland CONDOR, France

I just found out your email so far. I totally forgot to thank you for your professionalism and your company one. For delivery that you made in a timely manner.

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F DUEZ, France

We won’t forget to send you some potential customers soon!

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F DOLCI, Italy

...wanted to thank you for your business and your professionalism.

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Alain Exbrayat, France

Thank you very much for your great service. I have received the gazebo and we are very happy with it.

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Julie Wilkes, Australien, Spain

The bubble has been running smoothly, no problems at all...

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Michael Kjæhr Andersen, Denmark

I congratulate you and I will recommend your company to everyone, truly a leader in quality and reliability.

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Brizzolara Mauro , Italy

Everything is perfect; I am satisfied with my purchase and your services...

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Michel C., France

Thanks, I'm glad I got to know about you. I won't hesitate to recommending you again.

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Isabel Fraga, Spain

You really have an internet-service that matches the level of our expectations and even more. I will surely recommend you to my acquaintances and I think I will be ordering again soon.

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Bruno, France

I really appreciate your realibility, it’s exceptional nowadays. I will not fail to advertise you - delays held - good material quality.

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Jean Pierre aus Briscous, France

DANCOVER is a very serious company and at this level it is of exceptional. I won't hesitate to advertise them and with no moderation.

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Madame Legranger, France

Really good service... I will definitely recommend you if I hear about anybody else who are in need of a tent.

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Mai Britt Mattich, Denmark

... i would just like to say what a superb piece of kit it is and what an absolutele pleasure it was to purchase from yourselves, the process from start to finish was so effortless and the...

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Martin, United Kingdom


Our Team

Our professional sales advisors are at your service. Call us on +44(0)870 820 0008 or +44(0)20 8099 7570, Monday - Friday 7:30:00 AM - 4:00:00 PM GMT, E-mail: uk@dancover.com

Maria

Maria

Kasia

Kasia

Roberto

Roberto

Alma

Alma

Henrik

Henrik