Track and Trace

Dear customer,

At Dancover, we are always ready to help and handle your enquiry. We try to process all enquiries, questions and claims within 24 hours.

However, if your enquiry is about your delivery we like to inform you that in most cases you have to start looking at the Track and Trace information you have received from the carrier responsible for the actual delivery.

Every time we dispatch an order from our warehouse, you as the client will receive a text message or a mail stating the actual Track and Trace number – normally the parcel number. Does your order include more than one parcel; you will receive a separate number for each parcel. Please note that sometimes all your parcels will not be delivered at the same time for various reasons. So if you want to track your order please use all the relevant numbers to get the complete overview.

Dancover is using the following carriers:
DF, Dachser, UPS and GLS

You will be able to see relevant information about conditions, time of delivery and other information on the various carrier’s home pages.

Dancover Customer Service

You are always welcome to contact Dancover Customer Service at 2111 982 990 with any queries or concerns regarding your order. Please note that we are not able to Track and Trace your specific delivery as the responsibility has been transferred to the carrier. Follow the relevant link to the carrier in order to see where your parcel is. In case of claims in connection with an order and the subsequent delivery, please follow this link: .

For all other claims, please click here


You are about to send us an enquiry regarding delivery but we can see that you have not enclosed photo documentation of the box/boxes you have received. The photo documentation is vital for our processing your enquiry! Please note that we unfortunately are not able to process your inquiry if you do not enclose photo documentation.

We try to process all enquiries within 24 hours on workdays. For us to be able to comply with this time limit, we have to have all relevant information – including photo documentation. Thank you!

Best wishes

The claim fields marked with * are mandatory

1. Please state cause of claim

I have not received my order

Please fill out
Product number *

I have received my order, but one or more boxes are missing


2. Please fill in your info

All boxes must be filled in for us to process your claim!
You find your 9-digit invoice number as well as customer number on the invoice you have received on the stated e-mail address.

Our Team

Our professional sales advisors are at your service. Call us on 2111 982 990 , Monday - Friday 9:30:00 AM - 6:00:00 PM, E-mail: