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Track and Trace

Dear customer,

At Dancover, we are always ready to help and handle your enquiry. We try to process all enquiries, questions and claims within 24 hours.

However, if your enquiry is about your delivery we like to inform you that in most cases you have to start looking at the Track and Trace information you have received from the carrier responsible for the actual delivery.

Every time we dispatch an order from our warehouse, you as the client will receive a text message or a mail stating the actual Track and Trace number – normally the parcel number. Does your order include more than one parcel; you will receive a separate number for each parcel. Please note that sometimes all your parcels will not be delivered at the same time for various reasons. So if you want to track your order please use all the relevant numbers to get the complete overview.

Dancover is using the following carriers:
DF, Dachser, UPS and GLS

You will be able to see relevant information about conditions, time of delivery and other information on the various carrier’s home pages.

Dancover Customer Service

You are always welcome to contact Dancover Customer Service at 88 01 140 with any queries or concerns regarding your order. Please note that we are not able to Track and Trace your specific delivery as the responsibility has been transferred to the carrier. Follow the relevant link to the carrier in order to see where your parcel is. In case of claims in connection with an order and the subsequent delivery, please follow this link: .

For all other claims, please click here

WARNING!

You are about to send us an enquiry regarding delivery but we can see that you have not enclosed photo documentation of the box/boxes you have received. The photo documentation is vital for our processing your enquiry! Please note that we unfortunately are not able to process your inquiry if you do not enclose photo documentation.

We try to process all enquiries within 24 hours on workdays. For us to be able to comply with this time limit, we have to have all relevant information – including photo documentation. Thank you!

Best wishes
Dancover

The claim fields marked with * are mandatory

1. Please fill in your info

All boxes must be filled in for us to process your claim!
You find your 9-digit invoice number as well as customer number on the invoice you have received on the stated e-mail address.

Customer Name *

Address *

Customer Number*

E-MAIL *

Telephone *

Invoice number*

Enter the characters exactly as shown*

2. Please state cause of claim

I have not received my order

We apologize for the inconvenience; in an effort to expedite things, we ask if you have tried to locate your order with the track and trace number, you should have received from the carrier when Dancover dispatched your order. The number(s) has been sent to you as a text message or as a mail. We recommend that you always try this first.

I have received my order, but one or more boxes are missing

We apologize for the inconvenience. An explanation could be that your order has been split up into partial deliveries. Try the tracking number(s) you have received from the carrier. The number(s) has been sent to you as a text message or as a mail. Here you should be able to see how many boxes you are supposed to receive in all.

If you fail to locate your missing boxes, please send us the completed form together with a photo of the goods you have received including the black text printed on the box. This is the information provided from us and will help us know what to look for. Please note we are not able to use the information on the address label provided by the delivery company. Please see the attached photo as an example. Thank you!

Uploading photos
When uploading photos the maximum size of a single photo is 4 MB! Furthermore, we cannot receive zipped files due to security – the same goes for photos via Dropbox or other online-services. The optimum solution is to take a photo in low resolution, save it as a JPEG or PNG and upload the photo directly here.

Example