Return form

Fields that need to be filled in

Czech Republic
DANCOVER RETURNS
Lyngevej 16a, hal 2,
Nørre Herlev,
3400 Hillerød
Denmark

You have entered invalid information:

Here you will find the return form which you must fill out and send if you want to return products. Type your order number and click “Retrieve information” to continue to the return form.

*
Please enter your invoice numberPlease fill in your details
*

*
*
*
*
*
*

Below you can see the items you ordered ref. your order number.
Please choose the items you wish to return by specifying amount.

If there are products missing on the list, you can add them manually. Simply type the product number in the field below and click “Add”.

If you choose to return products it is your responsibility to contact a transport company and pay the return transport costs.

The indicative freight costs related to returning your products are stated below. Please note that these costs are indicative and may differ locally.

Make sure the return products are safely packaged in the original packaging. Original packaging must always be returned together with your return products.

Carefully ensure you state the correct number of boxes you are returning. The number of boxes you state equal the number of shipping labels you will be able to print out. Put a shipping label on each box you are returning. If you do not have access to a printer you must write the shipping labels yourself. Remember to write your return number and sender information on your shipping labels. Make sure to put one label on each box otherwise we will not be able to identify your shipment. You must also please write box number and the total number of boxes you are shipping on each label. E.g. box no. 1/3, 2/3 and 3/3.

 

Please type the product number ref. your invoice of the product you wish to return and click “add”. Then please specify the amount (how many pcs. you are returning).You will be able to add more products.

If you choose to return products it is your responsibility to contact a transport company and pay the return transport costs.

The indicative freight costs related to returning your products are stated below. Please note that these costs are indicative and may differ locally.

Make sure the return products are safely packaged in the original packaging. Original packaging must always be returned together with your return products.

Carefully ensure you state the correct number of boxes you are returning.

The number of boxes you state equal the number of shipping labels you will be able to print out. Put a shipping label on each box you are returning. If you do not have access to a printer you must write the shipping labels yourself. Remember to write your return number and sender information on your shipping labels. Make sure to put one label on each box otherwise we will not be able to identify your shipment. You must also write box number and the total number of boxes you are shipping on each label. E.g. box no. 1/3, 2/3 and 3/3.



Product no.
Product name
Amount
Indicative freight costs connected to returning your products:   (incl. VAT) (excl. VAT)
Please type the total amount of boxes your return shipment consists of:

*

Return number:  

Date:: 18.12.17

We hereby confirm receipt of your return form.

Your return products must reach us within 14 days after you sent us the return form. Please note, we do not accept products sent Cash On Delivery.

How to return your products: :

Ensure your return products are safely packed in the original packaging. Original packaging must always be returned together with your return products.

Print shipping labels (below) and put a shipping label on each box you are returning. If you do not have access to a printer you must write your labels yourself. Put a shipping label on each box you are returning. Make sure to put one label on each box otherwise we will not be able to identify your shipment. You must also please write box number and the total number of boxes you are shipping on each label. E.g. box no. 1/3, 2/3 and 3/3.

Contact a transport company

When returning products it is your responsibility to contact a transport company and pay the return transport costs.

The indicative freight costs related to returning your products are stated below. Please note that these costs are indicative and may differ locally.

You are responsible for the return products until we receive them. We therefore recommend you keep your postal number or track and trace number and that you buy a shipping insurance.

Refunds

When we receive your return products we will check them an evaluate if their value has been reduced.

The amount will be transferred using the same payment method as you did when purchasing the products.

You may lose your purchase amount partially or fully if the value of the product has been reduced due to e.g.:

  • You have unpacked the product
  • The original packaging is missing or destroyed
  • You have used the product
  • The product has been damaged, while it was in your possession
  • You have handled the product beyond what was necessary to determine the features and functionality of the product
  • You have not followed the exceptions of the return right, which are relevant to that specific type of product

Important: Avoid unpacking a product if you wish to return it. If a product has been unpacked it may result in a reduction of the amount we refund with up to 25-75%.

Indicative freight costs connected to returning your products:   (incl. VAT) (excl. VAT)

NOTE: It is important that you use the below preprinted shipping labels. The numbers of shipping labels correspond with the number of boxes you indicated you were returning. Please print all shipping labels and put one on each box.

Udskriv

Call us today

At 22 888 06 80

And get a free

Christmas Gift

With all orders of min. 7 761 Kč

Phone orders only!

Our Team

Our professional sales advisors are at your service. Call us on 22 888 06 80, Monday - Friday 9:30:00 AM - 6:00:00 PM, E-mail: uk@dancover.com

Maria

Maria

Kasia

Kasia

Diana

Diana

Alma

Alma

Henrik

Henrik